With the emerging trends in Mobile Technology, Terminal Operations personnel can now perform most their reporting activities on Tablet based devices at their work locations. Traditionally Terminal personnel were required to carry Registers and Logs to document activities performed by them.
The following functions of the Ibhar solution enable Terminal managers plan better and ensure highest levels of service levels are delivered from all stakeholders :
Dignitary Movement: This feature assists Airports in tracking and managing all Key dignitary movements and ensures coordination with the various agencies.
Baggage Management: First Bag and Last Bag statistics with Baggage loads and Missing bags (automatically retrieved from Airport Database systems) provide Terminal personnel with the ability to improve Baggage retrieval experience of passengers and ensure Baggage resources are optimally utilized.
Incidents: Terminal personnel can now use the Ibhar Mobile Incident tracking app to register and document all Incidents along with actual incident images. Necessary activities and tasks that are required to be actioned by Infrastructure or other departments is automatically initiated.
Complaints and Grievances: Using the Ibhar Mobile app, Terminal personnel can register and document Complaints from Passengers or any other Agencies along with actual images if any related to the Complaint. A automated Complaint routing engine forwards the complaint to the respective department for action.
Inspections: The Ibhar solutions enforces a structured Inspection path and procedure for all Terminal inspections. Terminal managers now immediately know the gaps and actual issues at the terminal and can hence quickly action rectification. As Terminal personnel can now document their Inspection findings and observations on a Tablet running Ibhar app, information is immediately made available to all stakeholders for action while it enhances the time that terminal personnel spend on the terminal getting work done.
Analysis on Peak hour Traffic and Resource utilization : The Ibhar solution help understand Peak hour traffic movements and Resources utilization or assignment. Using past data to predict immediate congestion Terminal personnel can now play an important role in advising proper resource assignment at the Terminal to specific fights and ensure that the relevant areas are adequately staffed.
Passenger Tracking : In Airports where Passenger tracking is enabled in some form, the Ibhar solution can assist Terminal personnel understand in real time the location as well as congestion of passengers in various Zones.